Last Updated: March 1, 2023

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Your privacy is important to us. This policy explains our information practices, defines your privacy options and describes how your information is collected and used by us at twiea.com.

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This policy covers the twiea.com website, operated by TWiEA Ltd under the laws of the United Kingdom.  Should you have privacy questions or concerns, please send an email to admin@twiea.com, or send a letter to us at the following address:  

10 Westminster Road,

Macclesfield Cheshire SK10 1BX

UNITED KINGDOM

The Information We Collect

 

This policy applies to all information collected on the TWiEA.com website and any information you provide to us. The personal information we may collect includes your name, address, IP address, email address or phone number.

Chatrooms, Bulletin Boards and Product Reviews.

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The TWiEA.com Website may include chatrooms, bulletin boards, products, or other message areas that allow users to post information to the Website. When you post messages, other site visitors can also view them. We urge you to exercise caution when providing personally identifiable financial or other information in the chatrooms, bulletin boards, product reviews or other message areas. Remember that any information you disclose in these areas becomes public information.

 

Our Collection of Your Data

In addition to the personal information you supply, we collect certain information to evaluate how visitors, guests, and customers use the TWiEA.com Website. We collect data to make the Website work better for you in the following ways: to improve the design of the Website, to provide personalization on the Website, and to evaluate the performance of our marketing programs. The technologies we use to gather this non-personal information may include IP addresses, cookies, clear gifs, browser detection, and weblogs.

 

How We Use Information

Our primary goal in collecting your information is to provide you with a personalized, relevant, and positive experience with the TWiEA.com Website. We will not sell, rent, or lease your personal information to others except as set forth in this policy.

 

You can register on the Website to receive promotions and updates, or to be contacted for market research purposes. The contact information you submit will not be used for these purposes unless you specifically opt in. You can control your privacy preferences regarding such marketing communications (see the section below entitled Your Privacy Preferences).

 

From time to time, you may be invited to participate in optional customer surveys or contests, and we may request that you provide some or all of the above-listed personal information in those surveys or contests. We use information collected through contests to contact winners and award prizes. We use information collected from surveys to learn about our customers to improve our services and develop new products and services of interest to our customers.

 

TWiEA.com may use IP addresses, cookies, clear gifs, browser detection, and weblogs to provide a better experience on our website and to give us useful business information.

 

IP addresses define the Internet location of computers and help us better understand the geographic distribution of our visitors and customers and manage the performance of the Website. Cookies are tiny files placed onto the hard drive of your computer when you visit the Website, so we can immediately recognize you when you return to the Website and deliver content specific to your interests. You may modify your browser preferences to accept all cookies, be notified when a cookie is set, or reject all cookies. Please consult your browser instructions for information on how to modify your choices about cookies. If you modify your browser preferences, certain features of the Website may not be available to you.  We may also use a technology called clear gifs. Clear gifs are tiny graphics with unique identifiers that are used to track emails and online movements, helping us understand what marketing campaigns and content are effective.

 

We may detect the type of web browser you are using to optimize the performance of the Website and to understand the mix of browsers used by our visitors, guests, and customers. To learn about how people use our site, we examine weblogs, which show the paths people take through the Website and how long they spend in certain areas.

 

We may contract with unaffiliated third parties to provide services, such as software for features on the Website, customer communications, sweepstakes and prize fulfilment, analysing and evaluating the information we collect, and other services. When we do this, we may provide your personally identifiable information to third parties only to provide those services, and they are not authorized to use your personally identifiable information for any other purpose.

 

Our Commitment to Data Security

Access to your data is limited to authorized TWiEA.com staff or approved vendors and partners. Although total security does not exist on the Internet, we shall make commercially reasonable efforts to safeguard the information that you submit to us.

 

Use of the TWiEA.com Website by Children

This TWiEA.com Website is not intended for use by children under the age of 13. We will not knowingly collect any personally identifiable information submitted by visitors to the Website site who are under the age of 13.

 

Transfer of Personally Identifiable Information

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process. It is also possible that we would sell all or substantially all of its assets and business. In any transaction of this kind, customer information, including your personally identifiable information, may be among the assets that are transferred. If we decide to so transfer your personally identifiable information, you will be notified by an email sent to the last known email address in our files and/or by a notice posted on the Website.

 

Third-Party Websites

The TWiEA.com Website may contain links to other websites. We are not responsible for the privacy practices of these other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each website that collects personally identifiable information. Some linked sites may be co-branded with our trademarks and those of our business partners. They may look and feel like TWiEA.com, but the URL in your browser window will indicate that you are visiting a different site. This policy only applies to information collected by TWiEA.com.